Client Success Manager

New York, NY
Full Time
Recurrent Ventures
Mid Level

About Us

Recurrent Ventures Inc. is an innovative digital media company that is challenging the media landscape with its proprietary approach. Its best-in-class brands like Dwell, Popular Science, Domino, Outdoor Life, The Drive, Field & Stream, SAVEUR, Task & Purpose and more, engage a combined audience of more than 60 million monthly unique visitors. Initially founded in 2018, the portfolio rapidly expanded under the ownership and backing of North Equity. Today we are 24 media brands across automotive, home, food, outdoors, science, technology, lifestyle, and military verticals. Recurrent Ventures is headquartered in Miami, with offices in New York, Austin, San Diego, Los Angeles and San Francisco, with many of our roles being virtual first.

The Opportunity

Recurrent Ventures' home division is looking for a digital media Client Success Manager. The Client Success Manager is a key part of the Recurrent Home team as they manage and develop key client relationships across leading brands using audience discovery and ad management software. CSMs work directly with clients throughout the day by creating actionable plans to achieve goals; providing key insights to inform ongoing strategy; and working with campaign managers to flight campaigns. CSMs at Recurrent Ventures showcase exceptional communication skills; possess the ability to recognize opportunities and problems quickly; keep close attention to detail; and are willing to learn quickly in a fast-paced, friendly, team-focused environment.

This person should have knowledge and experience in digital media. This role will take a proactive approach when it comes to communication, ensuring that the client has a strong understanding of every aspect of a digital campaign. The Client Success Manager will think dynamically and communicate effectively across different internal departments to ensure that deliverables are completed on time and client requests are addressed. Throughout the campaign, the CSM will be responsible for reporting on and optimizing all channels to hit and exceed client goals.

Recurrent Home comprises BobVila, Domino, Dwell, Business of Home and Saveur.

Responsibilities

  • Deliver five star customer service with timely responses, reliable accessibility and proactive solutions.
  • Support the sales team in the RFP process by facilitating brainstorm meetings, providing historical insights and best practices, and building decks and mockups.
  • Field all client requests including screenshots, content edits, and reporting requests.
  • Communicate with clients in a clear and professional manner by email and phone.
  • Prioritize and project manage campaign deliverables by coordinating with and delegating to internal departments.
  • Conduct daily campaign reviews, analysis and optimization.
  • Develop and maintain an organizational system for campaign assets.
  • Refine reporting templates for each digital media product to best demonstrate ROI for clients. Present campaign findings to support the renewal process.

Qualifications

  • Minimum two to three years of experience in digital media/digital planning; or account management experience at a digital publisher or digital media agency.
  • Extensive experience using G-Suite and Microsoft Office Suite.
    • Bonus: Expertise in Photoshop.
  • Experience in building and executing social ads.
  • Ability to analyze and interpret data, draw strategic recommendations, and present findings to clients.
  • High level of self-motivation, organization, and the ability to manage many projects/people at once.
  • Communication: Strong ability to deliver information in a clear and concise manner.
  • Solutions-oriented, resourceful, thorough. A creative problem-solver, quick learner, and strategic thinker.
  • Interpersonal: Ability to work well with others in a team environment. 
  • Prioritization: Display stellar time management skills while working under tight deadlines to execute quick project turnarounds in a fast-paced environment. Uses downtime effectively.

Benefits & Perks

  • Medical, Dental, Vision & Life Insurance
  • Unlimited PTO
  • Remote - Work from anywhere!
    • Offices in Miami, San Francisco, New York, San Diego
  • Parental Leave
  • Matching 401K
  • Equity Package

Hiring & Equal Opportunity Statement: Recurrent Ventures provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, ethnicity, national origin, color, religion, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic or affiliation protected by federal, state or local laws. With a number of our media brands reporting on the military, veterans’ affairs, and topics facing the active military community, we are very supportive of veterans’ activities and highly encourage this community to apply. 

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